SHIPPING & RETURNS

SHIPPING & DELIVERY

GENERAL SHIPPING INFORMATION

Orders placed in India are catered to by safe and reliable courier companies.

PAYMENT TERMS

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. 

ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

TAXES

All prices are inclusive of applicable GST.

DELIVERY TIME

We try our best to ship our pieces to you within 7-10 working days. The shipping time for customised orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

OUTLIER LOCATIONS

Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to find an alternative solution to make your pieces reach you. In case of any queries and doubts, we are happy to be of service. Just drop us an email sales@idamstore.com

INTERNATIONAL SHIPPING 

For international orders, please mail us the product name and image at sales@idamstore.com 


EXCHANGES & RETURNS

We invest a great deal of love and care in the making of each IDAM product. If for some reason, you are unsure of the product or we’ve missed a spot and you’d like to exchange them, you can write to us at sales@idamstore.com and we will contact you within 1-2 business days and will guide you through the process of returning and exchanging the product. They may request for further information/photographs to assess your return request. Please do assist them.

Please note the discounted items are not applicable for exchange & returns. 

HOW TO EXCHANGE?

You must inform us within 7 days of delivery of the product. Please send us an email to sales@idamstore.com with order no and attach an image of the product purchased. Once you have mailed us, please ship out the products to the following address:

ARNIT CREATIONS PVT. LTD. 
C-117 Hosiery Complex
Phase II Extension
Noida — 201305

The cost for shipping the product back to us is to be borne by you. When we deliver your corrected product, IDAM will take care of the shipping.

Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.

IDAM reserves all rights to inspect the condition of the product before processing any returns or exchanges.

Incase of any defect or damage of the product after use, please note that the concerns or complaints will only be addressed upto 1 month of order delivery. 

As a company policy we do not provide refund on any product sold. Once the IDAM products are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).

 

These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-Order") with IDAM (“we”, “ us”, or “IDAM”) for our storage products and other accessories ("Products"). Please read these Terms carefully before submitting your Pre-Order of any IDAM Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

1. Pre-Order Reservation

When placing a Pre-Order for IDAM Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. IDAM shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to sales@idamstore.com.

You acknowledge and agree that IDAM may decline or delay reservations to avoid oversubscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.

2. Payment

You will be charged the full Price of the Products at the time of placing the Pre-Order. If IDAM is unable to commence shipping the Products on or before the one-year anniversary of your placing the Pre-Order, IDAM shall process a full refund to you. Your placing of a pre­order constitutes your express agreement to IDAM of charging the full Price of the Products at such time.

3. Priority

IDAM will build Products according to the order in which the Pre-Order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the terms of this Agreement, your position will be taken by the next person on the Product reservation list. Notwithstanding the foregoing, you acknowledge and agree that we may need to build and use Products for a variety of purposes, such as in-house and third-party testing, evaluation, and display prior to fulfilling Product reservations. Furthermore, we may in our discretion prior to fulfilling Product reservations offer for sale to the public (for instance, by auctioning off) a limited number of Products. Please consult our website or our newsletter for more information about such events.

4. Delivery Schedule

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and IDAM does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, IDAM is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you periodical updates with respect to such delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation as provided for in Section 6 below.

5. Price

The purchase price ("Price") does not include taxes and other government charges, which are your responsibility. If the Price drops after you have pre-ordered, we will refund you the difference. If the Price goes up, your order is secure at the low Price. The Pre-Order Price is valid from the moment you place the Pre-Order right up to 10 days after you receive the item. To claim a refund for the difference, email us at sales@idamstore.com.

6. Cancellation

You or IDAM may cancel this reservation by terminating the Pre-Order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If IDAM cancels your reservation you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee).

7. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL IDAM BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT IDAM IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST.

8. Terms and Conditions of Sale

The purchase of the Products is subject to additional terms and conditions provided by IDAM, including in respect of any software included in the Products or intellectual property embodied in the Products or data collected by the Products. The current Terms and Conditions of Sale can be found in the footer of the checkout page and are subject to change without notice. Your purchase of the Product will be subject to these terms and conditions and the refund policy

9. Customer Information

We will use any information that we may collect about you only in accordance with our privacy policy.

10. Changes to the Terms

IDAM reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described in Section 6 above.

13. Miscellaneous Provisions

These Terms constitutes the entire agreement between the parties pertaining to its subject matter and it supersedes all prior agreements, representations and understandings of the parties. This Agreement shall be governed by and shall be construed in accordance with the laws of India.